Privacy and your data

Clinical data

Audio is deleted by default after 7 days. Notes follow your organisation's retention settings, then the clinical session is hard-deleted. Primary application and database hosting is in AWS Sydney. Audio objects are stored on Cloudflare R2 Oceania (Australia). Speech-to-text and AI drafting may process audio or text on provider infrastructure outside your country. You control when notes are finalised.

Intelligent Consult does not keep a patient record. Patients do not hold accounts. Take every reasonable precaution not to capture names, dates of birth, record numbers, or other identifiers in the recording. Copy the finished note into the clinical system you already use. Audio is deleted by default after 7 days. Notes follow the organisation’s retention window, then the clinical session is hard-deleted.

Help chat

Help chat is for product questions only. Do not paste patient names, dates of birth, MRNs, or clinical details into support messages.

Evidence & Reference

Concept searches are checked so patient-identifiable queries are not sent to external providers.

Your account

Request account changes through support tickets while logged in.

More detail

See the Security overview for hosting and controls in plain language, and the Privacy policy for the binding rules.